FAQS

  1. What is an eTextbook?

    An eTextbook is a digital, downloadable version of a printed paper textbook. eTextbooks have become a more affordable and practical option over the heavy and more expensive printed textbooks. eTextbook readers have interactive features that allow for a more engaging reading experience than with print textbooks.

  2. How do I access my eTextbook after purchase?

    Your eTextbooks are available immediately to you following your purchase. For new customer, we need process for verification from 30 mins to 12 hours. 

    If you have purchased on Ebookour.com, you can access your books by clicking Download Now on the Order Confirmation page after we processed your payment. 

    Version: PDF/EPUB. If you need EPUB and MOBI Version, please send me a message (Click “message us” icon at the right corner).

  3. What devices can I read an eTextbook on?

    Read your textbooks on any computer, tablet or mobile phone. Ebookour Bookshelf is compatible with both Macs and PCs as well as iOS, Android, Kindle Fire, and Chromebook devices.

  4. Can I access my eTextbook on more than one device?

    Yes. You will be able to download and access your eTextbook on all device you want, we send unlimited download for customer.

  5. Can I print my eTextbook?

    Restrictions around the use of copy & paste and printing are set by the publisher on a title by title basis. You can view the restrictions on the Product Details page for the title purchased.

  6. Do I have to be connected to the internet to read my eTextbook?

    No. You can access 100% of your eTextbooks without an internet connection. Just download you eBook to your device and access it every where, every time.

  7. What eTextbook formats are available?

     PDF/EPUB. If you need EPUB and MOBI Version, please send me a message (Click “message us” icon at the right corner).

    Information about the book’s format is available on the Product Details page for that title in the Ebookour.com store. You may locate a title using our global search feature.

  1. What is your return policy?

    You may cancel your Ebookour eTextbook purchase and request an immediate refund within 14 days of your initial purchase (some exclusions apply), provided that:

    • You have not viewed and/or printed, in total, more than twenty percent (20%) of the Ebookour eTextbook.
    • You have not yet used the access code for any online resource that may be included with your eTextbook purchase.
    • If you purchase a Ebookour eTextbook, request a refund, and then purchase the same Ebookour eTextbook again, you will not be eligible to request any further refunds for that eTextbook.

    To learn more about refunds for eResources, visit our Support Site.

    To learn more about how to refund a purchase, visit our Support Site.

  2. Why do I have to create a Eboojso account to purchase an eTextbook?

    Your Ebookour account credentials will be used to log into Bookshelf to access your purchased eTextbooks. You can download your Book on order comfirmation page.

  3. Can I purchase an eTextbook if I live outside the US?

    Ebookour.com allows all users in the Word to purchase Ebookour eTextbooks. Payment will be processed by Paypal so you just need Paypal account for pay the invoice or just use your credit card through Paypal.

  4. Do I have to pay sales tax on an eTextbook?

    We paid all tax so no tax for customer!